FAQs

Yes. You can use any computer that has Internet access and a browser with 128-bit security. That means you can pay bills and access your account at home, at work, or from a laptop when you are out of town.

•    It is best to not use passwords that are based on personal information that can be easily accessed or guessed
•    It is recommended to not use words that can be found in any dictionary of any language 
•    Develop a clue for remembering complex passwords rather than writing them down
•    Consider using passphrases

Passphrases
Longer passwords, or passphrases, are more secure than shorter ones. Passphrases also allow you to use a memorable phrase. Avoid names, common phrases, famous quotations, and song lyrics.
 

• Don't reveal a password over the phone or in an email message
• Don't reuse the same password when required to change; Don't use your User ID as your password
• Don't talk about a password in front of others
• Don't hint at the format of a password (e.g., "my family name")
• Don't reveal a password on questionnaires or security forms
• Don't share a password with family members
• Don't reveal a password to a co-worker while on vacation
• Don't use the "Remember Password" feature of applications
• Don't write passwords down and store them anywhere in your home or office
• Don't store passwords in a file on a computer system unencrypted